All deposits are to be paid before any work is to take place. Once deposit has been paid for then work will commence.
All deposits are non-refundable.
Phone consultation does not mean Serenity Home London has confirmed your booking. Only when confirmation sent by us to you in writing does this mean we have accepted this design offer.
Deposit of 25% of total amount
2nd instalment of 25% of total amount once 25% of work is completed
3rd instalment of 25% of total amount once 50% of work is completed
Final 25% of total amount upon completion.
Only when payment has been made at each stage will work commence.
Bookings are taken at a first come first served basis.
If an onsite booking is made and you need to rearrange, 7 days notice must be given, otherwise full payment will be taken.
No payment will be refundable unless a cancellation or error is made by Serenity Home London.
Return of Products
We strive to ensure every Serenity Home London customer is 100% satisfied with their purchase.
As we are an independent start up we currently do not accept refunds.
If there are any defects, you will need to notify us within 48 hours of delivery by emailing .
The subject line must state "DAMAGED" and you will need to provide pictures of the damaged item and your order number.
Once this has been reviewed and the items have been returned, we will arrange the exchange of your goods or a refund if applicable.
If you choose to return your item using normal un-recorded delivery then please ensure you obtain a valid form of proof of postage otherwise we cannot be held responsible if the item is misplaced in transit.
Shipping costs are non-refundable and must be paid by the customer.
It is the customers responsibility to package the items securely and if the items are returned to us in a worse condition, we will not be able to process the refund.
We hope the above helps answer your questions, but if you still have any queries, feel free to get in touch with us directly via email and we'll do our best to help you: